Privacy policy

Cookie policy by Borrowed Totes, 2026

We collect cookies to deliver you the best possible user experience.

Borrowed Totes (“we,” “our,” or “us”) provides moving-tote rental services in the Tricities and surrounding areas in East Tennessee, USA. We respect your privacy. This policy explains what information we collect through this website, how we use and share it, how long we keep it, and the choices you have. It applies to borrowedtotes.com and to bookings and messages you send us through it.

Information We Collect

Information you give us when you request a rental, contact us, or submit a cancellation or reschedule request:

• Name
• Email address
• Phone number
• Delivery and pickup addresses
• Your preferred delivery or pickup date, and any notes you add (gate codes, stairs, scheduling details, and anything else you choose to tell us)
• The rental package you select and the booking amount

Information collected automatically. Our host (Booqable) keeps standard server logs that include your IP address, browser type, and the pages you request, which are used for security and to keep the site running. If you accept advertising and measurement cookies, we also use advertising measurement tools that collect information through cookies and similar technologies; they are described in “Cookies, Pixels & Advertising Measurement” below. We do not use session-recording or heat-map tools. The service-area map and its software are loaded from OpenStreetMap and Cloudflare’s cdnjs service, and our fonts from Google Fonts; loading those resources sends your IP address to those providers as a normal part of delivering the page.

Payment information. Card payments are entered on Stripe’s secure checkout page — not on our site. We never see or store your full card number. From Stripe we receive a confirmation of payment and limited details such as the card brand, the last four digits, and a Stripe customer reference.

How We Use Your Information

• Process, schedule, and fulfill your rental order
• Coordinate delivery and pickup, and contact you about your rental
• Send booking confirmations, invoices, receipts, and service updates
• Respond to your questions, cancellation requests, and reschedule requests
• Retain a payment method on file, through Stripe, so we can charge for lost, damaged, or unreturned equipment as described in our rental agreement.
• Prevent fraud, enforce our agreements, and comply with our legal and tax obligations

We do not make decisions about you using automated processes that have legal or similarly significant effects.

Text Messages and Phone Calls

By giving us your phone number you agree that we may call or text you about your rental — for example, to confirm your delivery window or arrange pickup. Message and data rates may apply. You can reply STOP to opt out of texts at any time; opting out will not affect a rental you have already booked, though it may limit how we can reach you about scheduling. Consenting to texts is not a condition of renting from us. We do not send marketing texts.

How We Share Your Information

We do not sell your personal information for money, and we do not rent it. We share it only as needed to run the business and to measure our advertising:

• Service providers that process information on our behalf and only to provide their service to us: Stripe (payment processing), Booqable (booking and message records, website hosting).
• Legal and safety reasons — to comply with the law, respond to lawful requests, or protect our rights, property, safety, or that of others.
• Business transfer — if the business is sold or transferred, booking records may transfer as part of that transaction.

Data Retention

We keep booking and contact records for as long as needed to provide the service and then for our tax, accounting, and legal recordkeeping — generally up to seven years for records tied to a payment — after which they are deleted or anonymized. Stripe retains payment records under its own policies.

Data Security

Information is transmitted over encrypted (HTTPS) connections, and card data is handled solely by Stripe, a PCI-DSS Level 1 certified provider. We limit who can access booking records and take other reasonable measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights

You may ask us to:

• Confirm what personal information we hold about you and get a copy of it
• Correct information that is inaccurate
• Delete your information (we may keep what the law requires us to keep, such as payment and tax records)

To make a request, email [email protected] from the address on your booking. We may need to verify your identity, and we will respond within 45 days. We will not deny you service or charge you a different price for exercising these rights.

Cookies & Tracking

Our website may use basic cookies to improve your browsing experience, such as remembering your selections for your rental packages. Our website provider uses cookies and similar technologies, and they load only if you accept advertising and measurement cookies — in our cookie banner or later in Cookie Settings. If you reject them, or haven’t chosen yet, neither tool is loaded and neither sets cookies on our site. We use them to measure advertising performance and to attribute bookings to the ads that led to them.

Children’s Privacy

This site and our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, contact us and we will delete it.

Third-Party Links

Our site links to other sites, such as our Facebook. Once you leave our site, this policy no longer applies; the privacy practices of those sites are their own.

Changes to This Policy

We may update this policy from time to time. When we do, we will change the “Last updated” date above and post the revised version on this page. Significant changes may also be noted on the site or in an email.

Contact Us

Questions or requests about this policy? Email us at [email protected]